Welcome to the
Greater Memphis Association for Quality

The Greater Memphis Association for Quality (GMAQ) is a non-profit, organization established in 1993 to promote quality awareness and recognize quality excellence in organizations in the greater Memphis area. Its members are from all aspects of the community, e.g., manufacturing, service, small business, non-profit, healthcare or education. GMAQ was one of the first city awards to be integrated with its state quality award, the Tennessee Quality Award, to provide an avenue of recognition leading from the local to the national level. We are a Baldrige-based association that promotes performance excellence through the self-assessment process using the Baldrige criteria.

GMAQ offers to the community excellent networking opportunities, a variety of educational seminars, training in the Malcolm Baldrige Quality Criteria, and a quality award process given to those organizations that excel in quality management. One of the most valuable assets any community can offer its citizens is a reputation for world class quality in its business, government, and educational sectors. Quality management systems, such as the Malcolm Baldrige National Quality Criteria, provide a template for organizations to build quality into their processes and promote customer satisfaction, effective utilization of resources, and increased competition. GMAQ has been committed to a vision of "Making Memphis Work Better" that facilitates this effort.

GMAQ Mission Statement

To build a reputation for the greater Memphis regional area as a source of pride and excellence in the delivery of its products and services by:

• Promoting quality awareness, processes, and results
• Providing an environment for organizations to share quality technologies
• Recognizing the quality achievements of organizations in the Region

GMAQ Quality Teams

• Board of Directors
  Oversees the affairs of GMAQ, ensures the bylaws are upheld, and supports the Board President and the Executive Director in the administration of the association.
• Membership Team
  Plans and implements the annual membership drive and coordinates activities for the members.
• Marketing Team
  Obtains press coverage and other media opportunities for positive exposure and credibility including design and printing of all program materials, production of a quarterly newsletter, and maintenance of the GMAQ web site.
• Process Team
  Oversees design of the application, training of examiners, processing of applications, and selection of winners.
• Special Events Education Team
  Plans and delivers educational seminars and all special events.

GMAQ Board of Directors

The current board members are as follows:

Marcia Boyd
Director of Quality
Shelby County Government

 Lester Brown
Vice President, Bartlett Main Office

First Tennessee Bank

Patrick Brown

VP/CFO

Center for Healthcare Quality

QSource

• Michael L. Dockery

Sr. Manager Day Operations

National Hub Ops South/Day/Weekend

FedEx Express

Teresa Hartnett
Director, Administration and Business Analysis

The University of Memphis

Division of Business and Finance

• Jan Hopper

Accreditation Manager

VA Medical Center

• Gary Lynch

Operational Excellence Director

Smith & Nephew

• Ginger Manie

Director of Quality Assurance

Interstate Blood Bank, Inc.

• Jenny McNary

Senior Director of Collections

Lifeblood

• Vickie Medley

Management Analyst

Navy Manpower Analysis Center

• Bob Moister

• Felicia Warner

Quality Improvement

The Med

• Clara Wherry-Porter

Process Improvement Advisor

FedEx Express

• Berlinda Williams-Strong

Margaret Young
Quality Improvement Officer

Senior Services

• Harriet Browning

Executive Director

GMAQ

2006-2007 Officers

• Dr. Teresa Hartnett – President
• Patrick Brown- Past- President
• Marcia Boyd – Vice President
• Lester Brown – Treasurer
• Felecia Warner - Secretary