Process
The Greater Memphis Association for Quality provides a mechanism to recognize local organizations that excel in quality management. Like the Malcolm Baldrige National Quality Award, GMAQ provides a process for continues self-assessment and improvement for organizations seeking the highest levels of overall quality performance.
Award Categories
Applications submitted by interested organizations are screened by a team of trained examiners from industry and academia. Recognition is based on three levels of evaluation.
· Quality Commitment - Level I
An award for enlightened organizations that have begun an initial focus on adopting and applying quality principles.· Quality Progress - Level II
An intermediate level award for organizations reflecting commitment and varying stages of development of total quality initiatives.· Quality Leadership - Level III
The highest level for organizations demonstrating significant accomplishments in implementing quality principles that have impacted operations and quality results of the organization. (Level III applicants will receive a site visit by a team of examiners.)· Pyramid of Excellence
Organizations that achieve the quality leadership level and exceed a minimum threshold scoring formula will be presented this prestigious award.Site Visits: Applicants for Level I and II have the option to receive a site visit. Level III applicants must receive a site visit to be eligible for Level III recognition.
To apply for any of the levels, an organization must be located in the Greater Memphis Region, including Arkansas and Mississippi, and fall into one of the following categories: manufacturing, service, small business, nonprofit, healthcare, or education.
Benefits of the GMAQ Award
You can expect to receive several benefits from participating in the award process.
· Improve you ability to analyze quality processes from the feedback report, which identifies your business strengths and improvement opportunities.
· Obtain the opportunity to benchmark your quality systems/approaches with others.
· Accelerate your ability to improve products, services, internal processes, and your organization's capabilities.
· Prepare you organization for ISO 9000 certification, the Tennessee Quality Award, the Mississippi and Arkansas State Awards, and the Malcolm Baldrige National Quality Award.
· Receive recognition for your organization's efforts and achievements.
Application
Application materials can be obtained by contacting:
Greater Memphis Association for Quality
Executive Director
The University of Memphis
976 West Park Loop Ste. 102Memphis, TN 38152-3760
(901) 678-4268Fees
A $100 intent to apply fee is required, plus an additional charge of $1 per full-time employee, the combined total not to exceed $1000. If the organization is a member of GMAQ, there is a 25% discount on the application fee
Confidentiality
Information contained in applications or obtained during site visits will be regarded as strictly confidential.
Current Board of Examiners
Ms. Charlotte Bates
7638 Chasewood Drive
Memphis, TN 38125
Phone: 901- 737-1400
E-mail: charlotte.bates@Bwaycorp.com
Mr. Albert W. Laabs
Associate State Director
TSBDC Lead Center
Middle TN State University
615 Memorial Drive
Murfreesboro, TN 37132
Phone: 615-418-1526
Fax: 615-217-8548
E-mail: alaabs@mail.tsbdc.org
Mrs. Vicki Corbin
348 Meadow Way Cove
Cordova, TN 38018
Work: 901-375-2827
Home: 901-624-8398
E-mail: vjcorbin@bellsouth.net
Mr. Stacey B. Max
Director of Engineering
Marvin Window & Doors of Tennessee
101 Marvin Road
Ripley, TN 38040
Phone: 731-635-6414
Fax: 731-221-3058
E-mail: R_staceym@marvin.com
Mr. Michael L. Dockery
Senior Manager,
FedEx Express
2903 Sprankel
Memphis, TN 38118
Work: 901-360-6430
Work Fax: 901-360-5180
E-mail: mldockery@fedex.com
Ms. Teresa Nelson
ISO Team Leader
Marvin Windows & Doors of Tennessee
101 Marvin Road
Ripley, TN 38040
Phone: 731-635-6434
Fax: 731-221-3058
E-mail: r_teresan@marvin.com
Mr. Kevin D. Gray, Sr.
Quality Inspector
Smith & Nephew, Inc.
436 Bonita
Memphis, TN 38109
Phone: 901-491-8272
E-mail: kevin.gray@smith-nephew.com
E-mail: KDGSR@excite.com
Ms. Valencia A. Peterson
Industrial Engineer
Nike, Inc.
8400 Winchester Rd.
Memphis, TN 38125
1274 Jackson Pond Circle
Cordova, TN 38018
Phone: 901-289-5646
E-mail: valencia.peterson@nike.com
Ms. Patricia J. Ramia
Self-Employed
Employee Performance Specialist
4452 Sequoia Road
Memphis, TN 38117
Phone: 901-767-6953
Fax: 901-682-9013
E-mail: pramia@midsouth.rr.com
Mrs. Alice F. Vinson
Quality Review Nurse Specialist
Regional Medical Center
880 Madison Ave.
Memphis, TN 38103
Phone: 901-545-6746
Fax: 901-545-7599
E-mail: avinson@the-med.org
E-mail: E1finalise@bellsouth.net
Ms. Carol Stowell
Principal
CP Stowell Associates
8528 Poplar Pike
Germantown, TN 38138
Phone: 901-270-7814
Fax: 901-756-9641
E-mail: stow7598@bellsouth.net
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